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Guarantee will be reduced or invalidated

We give 2 years guarantee on all works that have been carried out at our surgery.

  • if the patient does not return to our clinic for a routine check-up at least once a year during the guarantee period, or does not undergo a routine check-up once a year in his/her home country with an x-ray being taken and obtaining written proof (invoice/letter from your local dentist) that the annual check-up has been carried out.
  • if oral hygiene is neglected
  • if the dentists' instructions are not followed
  • if removable restorations such as partial or full dentures are not kept and maintained properly
  • if the gum tissue or teeth bone is naturally reducing
  • in the event of accidental damage (dropping the denture, biting on extremely hard things or food)
  • if a dentist in your home country has carried out any corrective or additional treatment on dental work you received at our surgery
  • if the patient is a heavy smoker
  • if there is a general illness occurring that has negative effects on the dental condition (for example diabetes, epilepsy, osteoporosis, condition after x-rays or chemotherapy), or the patient looses or gains an extremely amount of weight.
  • when the treatment received has not been paid in full and all current accounts have not been honoured
  • for temporary work, we cannot offer any guarantee services.
  • after-treatments, such as removal of stitches after an operation or undergrounding a prosthesis, are not included under the conditions of the guarantee.
  • The guarantee of the implants is only valid if our dentist completes the full work

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